Detailed Terms & Conditions —regarding Reservations & Deposits

Reservations and Deposit Policies

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Reservations

Room charges are quoted per night. Check-In Time is 3:00 PM on the day of arrival. Check-Out Time is 11:00 AM on the day of departure.

Tentative reservations are accepted. However, if a reservation is requested for the same time period and a deposit is offered, the reservation backed with deposit payment will take precedence. Therefore in case of an overlap in requested dates our "fair treatment" policy is to honor the first reservation to be confirmed by a Deposit payment.

All rates quoted do not include the 10% Cayman Islands Government Accommodation Tax, which will be charged in addition to the quoted daily rate. We do not charge the $4.00 Resort Fee per day or the 10% Hotel Service Charge that some other properties do.

In order to allow you to secure airline reservations and avoid disappointment, at your request we can put an initial 48-hour hold on accommodations for the nights you request, without any deposit. Otherwise confirmation of dates will be subsequent to us receiving the deposit payment (and clearing the funds into our account if it is a check, money order, or wire transfer).

Deposit Policy

If you are booking direct with the Owner’s Representative, deposit may be paid by Credit Card (Visa^®, MasterCard^®, American Express^®), check, money order, or wire transfer in US dollars. If you are booking through some other agency, the deposit will be paid in the manner they specify.

Note: Should the remaining balance not be received on or before the due date indicated in the confirmation we forward, the reservation will be considered to be cancelled by the reserving party and no refund of the deposit will be issued.

SUMMER/WINTER RESERVATIONS: An initial 50% non-refundable deposit is required to confirm a reservation, with the remaining balance payable no later than one month before arrival. The deposit is transferable subject to certain conditions (see below).

HOLIDAY RESERVATIONS: An initial 50% non-refundable deposit is required to book a reservation during the Holiday period (arrival or departure on any of the dates indicated at the Holiday Rate, inclusively), with the remaining balance payable no later than two months before arrival. The deposit is transferable subject to certain conditions (see below).

Transfer and Cancellation Policy

The initial deposit we require to confirm a reservation, while not refundable, is "completely transferable without penalty" - subject to certain conditions. Should we be advised, in writing and sufficiently in advance, of your inability to occupy the reserved accommodation at Kai Kotch, we will apply the entire initial deposit to an alternate stay within the twelve months following the date of cancellation, subject to availability. Current rates for the new dates, in effect when the new reservation is made, will apply.

To transfer the initial deposit to a new stay, and not charge the remaining balance due, we must be notified either by e-mail, letter or phone call, at least forty-five (45) days prior to confirmed arrival for all reservations, except those with arrival or departure on any of the dates indicated at the Holiday Rate, inclusively, for which we require ninety (90) days prior notice.

The remaining balance is due one calendar month before scheduled arrival, or two calendar months before scheduled arrival for Holiday period reservations. Once paid, the remaining balance is non-refundable and non-transferable and the reservation is fixed and final. However, at our discretion and if we are advised early enough to re-book the accommodations during all or part of the original stay, a partial transfer may be applied to a new stay.

If for whatever reason the remaining balance is not paid on or before the due date indicated in the confirmation we forward, the reservation will be considered to be cancelled by the reserving party and no refund of the deposit will be issued.

All reservations booked within thirty (30) days of arrival, or within sixty (60) days of arrival during Holiday period, must be fully paid upon booking, and are fixed, final, non-transferable and non-refundable.

No-shows and early departures are all non-refundable.

Event Policy

If you are unable to occupy our property because of any event or events occurring at the property rendering it unsuitable for habitation for the period of your reservation (and that the owner has no control over), then we will apply the entire initial deposit or full payment to an alternate stay within the twelve months following your dates of reservations, subject to availability. Current rates for the new dates, in effect when the reservations were made, will apply.

We recommend that you purchase "Trip Cancellation" insurance to protect your investment on your reservations. We especially recommend this if you are traveling during the official hurricane season from June 1 to November 30. Such an insurance policy will typically cover you in cases such as medical or other emergency, natural disaster, etc. – but please verify all terms and conditions with your insurance provider.

If the local authority issues a Tropical Storm* Warning or a Hurricane* Warning for Grand Cayman, or some such natural disaster threatens or damages our property, our property may be closed before or during your scheduled reservation and you may be asked not to come or be asked to leave early. If you do not purchase "Trip Cancellation" insurance coverage, and are unable to travel for whatever reason, are unable to stay in our property, are asked not to come or leave early, or are unable to travel due to the closing of the Grand Cayman Airport, we will hold on account for one year your deposit or complete payment for your reservations or the unused balance of your reservation which may be applied toward the payment for any new reservation beginning within one year of the originally scheduled arrival date. We will not hold your balance on account if the storm is not a threat to Grand Cayman and you are unable to travel because of cancelled or delayed flights. If you have to extend your stay because you can't leave Grand Cayman because of a Tropical Storm Warning, Hurricane Warning or Hurricane strike, we will give you a discounted rate while you remain at our property.

*A Tropical Storm is a named storm so defined/validated by the National Hurricane Center.

*A Hurricane is a named storm so defined/validated by the National Hurricane Center.

These policies are subject to change without notice and at the discretion of the owner of this property.

Our policies, although perhaps less flexible than that of many large hotel chains, is essential in renting our property. Unlike most hotels in the US, Canada, Europe and other metropolitan areas, ours cannot count on any "local trade", or guests arriving by car at the last minute. We depend almost exclusively on an overseas clientele arriving by air for visits invariably planned well in advance. The cancellation notice stipulated is the minimum we consider necessary to have any reasonable chance of rebooking accommodations.

We sincerely hope that you can appreciate our situation as independent innkeepers, and we thank you for your understanding.

All rentals will be subject to the renter (Tenant) signing a contract prior to occupying the unit. In advance of contract signature, pricing and policies are subject to change without prior notice. Pricing and policy changes after contract signature will be subject to relevant contract terms. Additional summary Terms and Conditions are displayed on our website www.kaikotch.com

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